How to Set up Automated Emails for Ticket Rating
With Help Desk, you can set up automated emails for ticket rating. This allows your customers to rate the support they received. These emails are automatically sent to a customer once a ticket is closed.
- Assists in getting valuable customer feedback
- Helps in identifying the quality of customer service
- Helps in finding out the proficiency of agents
Step 1: Navigate to Settings >> Tickets Rating. Enable the Status.
Step 2: Enter the time period after which the survey will be sent and select the inbox for the ticket rating. Draft the email that will be sent to the customer. Once changes are complete, click Save.