How to Set up Automated Emails for Ticket Rating


With Help Desk, you can set up automated emails for ticket rating. This allows your customers to rate the support they received. These emails are automatically sent to a customer once a ticket is closed.

Benefits of setting up automated emails for support ticket rating:

  • Getting valuable customer feedback
  • Identifying the quality of customer service
  • Analyzing the proficiency of agents


Here's how the ticket rating email would appear in the user's inbox:


This is how the ticket rating email would appear in the user's inbox.


Follow these steps to set up a ticket rating email:


Step 1: Navigate to SettingsTickets Rating (1) on the left panel. Enter the time period (2) after which the survey will be sent, and select the inbox (3) for the ticket rating. Customize the email template (4) that will be sent to the customer.


Customize your tickets rating email


Step 2: After setting up the ticket rating email, you only need to activate the status (5). Once done, click Save.


Switch on the status to complete the tickets rating email setup



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