How to Set Up Email Forwarding


You may have a separate customer support email for your business while using the ProProfs Help Desk. Email forwarding enables you to receive support tickets/emails to your ProProfs Help Desk inbox.


You can set up email forwarding to your ProProfs Help Desk inbox with superior email services such as Gmail, Yahoo, Outlook, and Microsoft Office 365.


Email auto-forwarding can offer many benefits, including:


  • Seamless Integration: Auto-forward customer inquiries and support requests from the Google groups to your helpdesk email seamlessly


  • Time Efficiency: Reduce the response time by eliminating manual forwarding tasks, thus enabling staff members to focus on tickets


  • Improved Collaboration: Promote enhanced collaboration among support team members to share information and communicate with each other.


This article covers the following:


How to Set up Email Forwarding in Gmail:


Step 1: Open your Gmail account settings.


Step 2: Go to the tab Forwarding and POP/IMAP.


Step 3: Click Add a forwarding address, enter your ProProfs Help Desk email address, and click Next to proceed.


Step 4: Check your ProProfs Help Desk inbox— you’ll receive a verification email from Google. You can copy and open the verification link in a new tab or enter the verification code in the Gmail settings and click Verify.


 How to Set up Email Forwarding in Google Groups:


For existing groups


Step 1: Log in to using the Google Workspace Administrator account that created the Google Group.

Step 2: Click on the Groups tile to access the Groups management page and select the group to which you want to add the ProProfs Help Desk’s forwarding address.


Step 3: Go to Members. Click the yellow plus (+) button and Add Members


Step 4: Enter your ProProfs Help Desk’s forwarding address and click Add to group. You will see a new email address added to your Google Group. 


For new groups


Step 1: Navigate to the Google Groups list and select “Create group.”


Step 2: Provide the necessary information for the group, including the Name, Group email (should match your custom email address in the Help Desk), and selecting a group owner. Click Next.


Step 3: Set the access level to Custom. Ensure that you check the box that allows External accounts to “Publish posts.” Also, turn on “Allow members outside your organization” at the bottom. It is essential to receive messages from outside your organization. Once done, click “Create Group.


Step 4: Review the summary of your newly created group on the last screen. Click “Done” to finalize the process. You can now add ProProfs Help Desk’s email address to the group, as described earlier.


How to Set up Email Forwarding in Yahoo:


Step 1: Go to your Yahoo mail settings.


Step 2: Go to More Settings.


Step 3: Click Mailboxes.


Step 4: Select your Yahoo mail account.


Step 5: Go to the Forwarding section, enter your ProProfs Help Desk email, and click Verify.


Step 6: Open your Help Desk email and follow the instructions received.


How to Set up Email Forwarding in Outlook:


Step 1: Go to your Outlook settings and click View all Outlook settings.


Step 2: Click Forwarding and tick the Enable Forwarding checkbox.


Step 3: Enter your ProProfs Help Desk email, click Verify, and save.


How to Set up Email Forwarding in Microsoft Office 365:


Microsoft 365 accounts have a default setting that blocks automatic email forwarding to prevent outbound spam. If you need to set up email forwarding, you’ll first need to adjust this setting.


Step 1: Adjust the Outbound Spam Protection Policy


  1. Open the Microsoft Defender portal at
  2. Go to Email & Collaboration > Policies & Rules > Threat policies > Anti-spam in the Policies section.
  3. Review the default policy and the outbound policy.
  4. Select/double-click Anti-spam Outbound spam policy (default) > open policy and select Edit protection settings to adjust the policy.
  5. Based on your requirement, change the Message limit.
  6. You can also manage the user to whom you send notifications for this alert from notification settings.


Step 2: Create an Outbound Spam Filter Policy

  1. In the Microsoft Defender portal, go to Email & Collaboration > Policies & Rules > Threat policies > Anti-spam.
  2. Click on Create Policy, then choose the Outbound filter policy from the drop-down menu.
  3. Enter a name and description for the policy.
  4. Under Include, select the users, groups, and domains that you want to apply the policy to.
  5. Under Exclude, select the users, groups, and domains that you want to exclude from the policy.
  6. Under Spam and bulk actions, specify the SCL values and the actions for different types of spam emails.
  7. Review the changes and click Create to save the policy.


Please note that these steps might vary slightly based on the specific version of Microsoft Office 365 you are using. Always refer to the official documentation for the most accurate information. If you encounter any issues, don’t hesitate to reach out to Microsoft’s support team. They’re there to help!



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