How to Set Up Email Forwarding


You may have a separate customer support email for your business while using the ProProfs Help Desk. Email forwarding enables you to receive support tickets/emails to your ProProfs Help Desk inbox.


You can set up email forwarding to your ProProfs Help Desk inbox with superior email services such as Gmail, Yahoo, Outlook, and Office 365.


Email auto-forwarding can offer many benefits, including:


Seamless Integration: Auto-forward customer inquiries and support requests from the Google groups to your helpdesk email seamlessly


Time Efficiency: Reduce the response time by eliminating manual forwarding tasks, thus enabling staff members to focus on tickets

Improved Collaboration: Promote enhanced collaboration among support team members to share information and communicate with each other.


This article covers the following:


How to Set up Email Forwarding in Gmail:


Step 1: Open your Gmail account settings.


Step 2: Go to the tab Forwarding and POP/IMAP.


Step 3: Click Add a forwarding address, enter your ProProfs Help Desk email address, and click Next to proceed.


Step 4: Check your ProProfs Help Desk inbox— you’ll receive a verification email from Google. You can copy and open the verification link in a new tab or enter the verification code in the Gmail settings and click Verify.


 How to Set up Email Forwarding in Google Groups:


For existing groups


Step 1: Log in to using the Google Workspace Administrator account that created the Google Group.

Step 2: Click on the Groups tile to access the Groups management page and select the group to which you want to add the ProProfs Help Desk’s forwarding address.


Step 3: Go to Members. Click the yellow plus (+) button and Add Members


Step 4: Enter your ProProfs Help Desk’s forwarding address and click Add to group. You will see a new email address added to your Google Group. 


For new groups


Step 1: Navigate to the Google Groups list and select “Create group.”


Step 2: Provide the necessary information for the group, including the Name, Group email (should match your custom email address in Help Desk), and selecting a group owner. Click Next.


Step 3: Set the access level to Custom. Ensure that you check the box that allows External accounts to “Publish posts.” Also, turn on “Allow members outside your organization” at the bottom. It is essential to receive messages from outside your organization. Once done, click “Create Group.


Step 4: Review the summary of your newly created group on the last screen. Click “Done” to finalize the process. You can now add ProProfs Help Desk’s email address to the group, as described earlier.


How to Set up Email Forwarding in Yahoo:


Step 1: Go to your Yahoo mail settings.


Step 2: Go to More Settings.


Step 3: Click Mailboxes.


Step 4: Select your Yahoo mail account.


Step 5: Go to the Forwarding section, enter your ProProfs Help Desk email, and click Verify.


Step 6: Open your Help Desk email and follow the instructions received.


How to Set up Email Forwarding in Outlook:


Step 1: Go to your Outlook settings and click View all Outlook settings.


Step 2: Click Forwarding and tick the Enable Forwarding checkbox.


Step 3: Enter your ProProfs Help Desk email, click Verify, and save.


How to Set up Email Forwarding in Office 365:


Step 1: Open your Office 365 mail account, and go to Settings > Mail.


Step 2: Click Forwarding and add your ProProfs Help Desk mail.


Note: Microsoft 365, by default, blocks automatic external email forwarding. In this case, you will see a non-delivery report or bounce message for any attempt to forward emails externally. You need to configure the external email forwarding manually. Please read this article to set it up.



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