How to Search & Bookmark Help Desk Tickets

Searching for help desk tickets is made easy with ProProfs Help Desk. You can quickly find the information you need with just a single click.

In today’s fast-paced business environment, efficient ticket management is crucial for organizations to provide timely customer support. With ProProfs Help Desk, teams can easily search for specific tickets, streamlining the process and enhancing productivity.

Watch this quick video guide on how the ticketing system works.

Here's what the ProProfs Help Desk search bar will look like:

Benefits of the quick search feature in ProProfs Help Desk:

• Improved Efficiency: By utilizing ProProfs Help Desk’s search feature, teams can quickly locate relevant tickets, reducing the time spent manually searching and allowing for faster ticket resolution.
• Customized Filtering: The search functionality in ProProfs Help Desk allows users to refine their search by selecting specific criteria such as team, status, priority, and assignee, enabling them to narrow down results and focus on the most relevant information.
• Intuitive Interface: ProProfs Help Desk simplifies the ticket search process with a user-friendly interface. Users can enter keywords directly into the search box or access the search feature from the dropdown menu, ensuring a seamless experience.

Log in to your ProProfs Help Desk account. Enter the keyword in the search box or click the icon from the drop-down menu to refine your search. Select team, status, priority, and assignee, and click Search.

To Bookmark a Help Desk Ticket

With ProProfs Help Desk, you can also bookmark tickets. Bookmarking a ticket serves a simple purpose: some tickets are more important than others because they provide insight into a product or feature. The Bookmarks feature allows you to filter these important tickets with just one click.

Here's what bookmarked tickets will look like:

A bookmarked ticket can also be viewed in the regular inbox. Bookmarking creates a copy of the ticket that is reflected in both the main inbox and the bookmarks inbox. Tickets in the bookmarks inbox can be further organized in a similar manner to the main inbox.

1. To bookmark a ticket in the ProProfs Help Desk, go to your Inbox and click on the star icon next to the ticket you want to bookmark.

2. You can view all your bookmarked tickets by selecting the More option in the dropdown on the left panel. 

And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team.