How to Close Help Desk Tickets

ProProfs Help Desk provides a simple method to mark a ticket as 'Closed.' Once the support team has resolved a ticket, they can close it from the portal.

Benefits of closing help desk tickets:

• The support team can focus on open tickets
• Your help desk portal will remain uncluttered

Below is what the agent dashboard will look like with different ticket statuses on the left panel

How to Close Help Desk Tickets

Agents can close tickets in two different ways:

Method 1:  When the user query is addressed via chat, you can close tickets directly through your dashboard. Select the concerned ticket, click the Status, and assign the status as 'Close.'

Method 2: You can access a ticket and mark it as closed by changing the status on the right panel to "Closed." 

That is all about closing help desk tickets.

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