How to Close Tickets

 

ProProfs Help Desk provides a simple method to mark a ticket as 'Closed.' Once the support team has resolved a ticket, they can close it from the portal.

 

Benefits of closing help desk tickets:

  • The support team can focus on open tickets
  • Your help desk portal will remain uncluttered

 

Below is what the agent dashboard will look like with different ticket statuses on the left panel

 

Agent dashboard

 

How to Close Help Desk Tickets

 

Agents can close tickets in two different ways:

 

Method 1:  When the user query is addressed via chat, you can close tickets directly through your dashboard. Select the concerned ticket, click the Status, and assign the status as 'Close.'

 

Change the status to Close

 

Method 2: You can access a ticket and mark it as closed by changing the status on the right panel to "Closed." 

 

Mark a resolved ticket as Closed

 

That is all about closing help desk tickets.

 

How to Customize Your Customer Support System

 

Video about:  How to Customize Your Customer Support System

 

 

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