How to Close Tickets


ProProfs Help Desk provides a simple method to mark a ticket as 'Closed.' Once the support team has resolved a ticket, they can close it from the portal.


Benefits of closing help desk tickets:

  • The support team can focus on open tickets
  • Your help desk portal will remain uncluttered


Below is what the agent dashboard will look like with different ticket statuses on the left panel


Agent dashboard


How to Close Help Desk Tickets


Agents can close tickets in two different ways:


Method 1:  When the user query is addressed via chat, you can close tickets directly through your dashboard. Select the concerned ticket, click the Status, and assign the status as 'Close.'


Change the status to Close


Method 2: You can access a ticket and mark it as closed by changing the status on the right panel to "Closed." 


Mark a resolved ticket as Closed


That is all about closing help desk tickets.


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