How to Update Name and Profile Picture


Your name and profile picture are the first things your customers see when interacting with you on ProProfs help desk. They can help you build trust and rapport with your customers and make you feel more comfortable and confident while providing support.


Benefits of Updating Your Name and Profile Picture

  • Build trust and rapport with your customers. A profile picture can help customers remember you and feel more connected to you.
  • Tailor your help desk account to your unique needs. You can customize your help desk account to reflect your personality and style.



Here are the steps on how to update your name and profile picture in ProProfs Help Desk:


Step 1: Go to "My Account."


Step 2: In the "Name" field, enter your new name.


Navigate to My Account, locate the field for Name.


Step 3: To change your profile picture, click the "Change Avatar" icon. 


You can change your profile picture by clicking the Change Avatar icon.


Step 4: In the pop-up window, select a pre-existing avatar or upload your own. Click "Save."


Choose File option


And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team. 



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