How to Update Name and Profile Picture


Your name and profile picture are the first things your customers see when interacting with you on the ProProfs help desk. They can help you build trust and rapport with your customers and make you feel more comfortable and confident while providing support. Additionally, it will help you quickly identify who is handling which ticket at a glance.


Here's what the agent's user name and profile picture will look like on the tickets page:


Name and Avatar Preview


Benefits of Updating Your Name and Profile Picture

  • Build trust and rapport with your customers. A profile picture can help customers remember you and feel more connected to you.
  • Tailor your help desk account to your unique needs. You can customize your help desk account to reflect your personality and style.


To update your name & profile picture:


1. Go to "My Account by clicking the user profile icon on the top-right corner of your ProProfs Help Desk account.


2. In the "Name" field, enter your new name.


Update the name in the Name field


3. To change your profile picture, click the "Change Avatar" icon. 


You can change your profile picture by clicking the Change Avatar icon.


4. In the pop-up window, select a pre-existing avatar or upload your own. Click "Save."


Select an avatar or upload your own


And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team. 



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