How to Create Email Signatures in Help Desk
A signature appears as a footer when you respond to a ticket. Along with your name that it usually contains, a signature can also have your designation, contact number, useful links to your website, or a web page, etc.
Admins and agents can both create signatures from their profiles. They can also create inbox-specific signatures if they use multiple inboxes.
Benefits of creating an email signature:
- No need to manually add your signature in every reply
- Share useful contact info like phone, company URL, etc.
- Personalize responses to the tickets
In this article, you’ll learn:
1. How to create your signature
Step 1. Click your profile icon and go to ‘My Account.’
Step 2. Under the ‘My Account’ tab, locate the ‘Signature’ field and add your details such as name, phone number, company URL, etc., depending on your requirement.
Alternatively, you can upload your signature image (JPEG or PNG) by enabling the ‘Insert Image’ option and mentioning the image URL. Click Save when you’re done.
2. How to create inbox-specific signatures
Step 1. Switch to the ‘Signatures’ tab under My Accounts and click the ‘+New Signature’ button.
Step 2. Select the inbox for which you want to create a signature. Then, add details in the ‘Signature’ box, such as name, phone number, company URL, etc. Click Save when you’re done.
Or, you can enable the ‘Insert Image’ option and upload the signature image directly by mentioning its URL. This option is useful if you have the company logo in your signature. Then, click Save.
Here’s an example of a signature created for the inbox ‘James.’ Similarly, you can create more signatures for different inboxes. Also, you can access signature options to edit or delete it.
As an admin, you can create signatures for individual agents as well. You can do that at the time of creating or editing an agent profile.