How to Change Your Help Desk Account Password


Your help desk account password is the key to accessing your ProProfs help desk software, an effective and efficient customer support solution. You can use ProProfs help desk to manage tickets, chat with customers, create knowledge bases, and conduct customer surveys.


Changing your help desk account password is a simple and important security measure that you should do regularly. It helps protect your account from unauthorized access and potential data breaches. You can change your password anytime in your account settings.


Benefits of Changing Your Help Desk Account Password

  • You can enhance the security of your account and prevent unauthorized access to your customer data and support operations.
  • You can avoid forgetting your password or using the same password for multiple accounts, which can compromise your account security.
  • You can update your password according to your preferences and convenience, such as using a stronger or easier-to-remember password.


How to Change Your Helpdesk Password


Step 1: Click the profile icon on the top-right of your ProProfs Help Desk dashboard and select "My Account."


Go to My Account


Step 2: Locate the "Change Password" button just below your email address. Click on it to open the "Change Password" dialog.


Locate Change Password button on the My Account page


Step 2: Enter your "Old Password" and "New Password." Re-type the new password in the "Re-type" field. Click "Save" to change your password.


Enter Old Password and New password.


You will receive a password change confirmation.


You will receive a password change confirmation.


That's all about changing your account password in ProProfs Help Desk. If you encounter any issues or have any questions, don't hesitate to reach out to our support team. 



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