How to Enable Two-Factor Authentication


Two-Factor Authentication (2FA) or Multi-Factor Authentication (MFA) ensures account security by asking users to verify their identity twice. In the ProProfs Help Desk, you can quickly enable 2FA. Users who log in to their HD account on a new device will receive a login code in their registered email inbox.


Here’s what the two-factor authentication will look like:




HD Login Page




Enter the code you will receive in your inbox


By enabling two-factor authentication, you can:


  • Enhance your account security by adding one more step for verification

  • Reduce cyberattacks using weak or stolen login credentials


How to Enable Two-Factor Authentication

Step 1: In your ProProfs Help Desk account, navigate to My Account in the top-right of your screen.


Go to My Account


Step 2: Select Two-Factor Authentication on the left panel and switch it ON.


Navigate to Two-Factor Authetication and Turn it On


The authentication method is now active on your account.


You will receive an account verification code, as shown in the image below, in your inbox the next time you log in.


Account verification code


How to Disable Two-Factor Authentication


You can quickly turn off 2FA on your Help Desk account. When you disable it, you’ll see the below popup:



Disable two-factor authentication


Click Yes to confirm.


That is all about two-factor authentication in the ProProfs Help Desk.




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