How to Add Custom Ticket Status

 

In ProProfs Help Desk, you can assign custom status to a ticket depending upon the stage in its life cycle to promote a better organization.

 

Custom ticket statuses will help you:

 

  • Organize tickets better

  • Add additional stages to the support system

  • Drive better responses based on the requirements

 

Here’s what the custom status in the ProProfs Help Desk will look like:

 

Custom status in ProProfs Help Desk

 

Adding custom status is easy:

 

Step 1: Go to Settings on the dashboard.

 

Go to Settings >> Custom Fields>> Ticket Status

 

Step 2: Navigate to Custom Fields on the left panel.

 

Step 3: Go to Ticket Status.

 

Open Ticket Status under Custom Fields

 

Step 4: Click New Status to add a custom ticket status.

 

Click to add a New Status

 

Step 5: Enter the status name in the pop-up dialog box and click Save.

 

Enter status name and save

 

Step 6: Click on the three vertical dots or the kebab menu icon under the Action column and select Mark as Active to activate the custom status.

 

Activate the status

 

You can click on Edit to update the custom status name.

 

NOTE: Similar to activating a custom status, when you deactivate a custom status, a confirmation pop-up will appear with a message that tickets under that custom status are marked as “Open.”

 

Approve the status change

 

That is all about adding a custom status for tickets in the ProProfs Help Desk.

 

 

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