How to Add Custom Ticket Status
In ProProfs Help Desk, you can assign custom status to a ticket depending upon the stage in its life cycle to promote a better organization.
Custom ticket statuses will help you:
- Organize tickets better
- Add additional stages to the support system
- Drive better responses based on the requirements
Here’s what the custom status in the ProProfs Help Desk will look like:
Step 1: Go to Settings on the dashboard.
Step 2: Navigate to Custom Fields on the left panel.
Step 3: Go to Ticket Status.
Step 4: Click New Status to add a custom ticket status.
Step 5: Type the status name in the text field in the "Create Custom Status" dialog box and click Save.
Step 6: Click on the three vertical dots or the kebab menu icon under the Action column and select Mark as Active to activate the custom status.
You can click on Edit to update the custom status name.
That is all about adding a custom status for tickets in the ProProfs Help Desk.