How to Mark Emails as Spam and Set Up Spam List

Spam emails are unsolicited messages that can waste your time. To prevent them, you can add email addresses from potential spam sources to the spam list in ProProfs Help Desk. You can block a specific email address or an entire domain. After an email address or domain is added to the spam list, tickets related to it will no longer be generated in inboxes.

Here's a method to mark an email as spam and block the email address from the inbox. 

Why should you have a spam list?

• Increased productivity: By blocking spam emails, you can reduce the amount of time spent sorting through and deleting unwanted messages, allowing you to focus on more important tasks.
• Improved security: Spam emails can contain malicious links or attachments that can compromise your computer’s security. Blocking them reduces the risk of accidentally clicking on something harmful.
• Reduced clutter: Spam emails can quickly fill up your inbox, making it difficult to find important messages. By blocking them, you can keep your inbox organized and easily navigate.

To add email addresses to the spam list, follow these steps:

For example, let’s say we want to block the entire domain “@test123.com” using a single email address. Here’s how to do it:

Step 1: Navigate to Settings and click Spam in the vertical menu.

Step 2: Click the “+Block New Email” button.

Step 3: Enter the email address you want to add to the spam list. If you want to block an entire domain, check the “Block entire domain” option. If this option is left unchecked, only the entered email address will be blocked. Once you’re done, click “Save.”

Alternative Method I:

You can access a ticket from your inbox and click the "Mark as Spam" icon to add the email address or the entire domain to the spam list. 

Alternative Method II:

You can mark a ticket as spam even without opening it, i.e., from your ticket list interface.

Simply right-click on a ticket to open a quick settings menu and select Mark as Spam.

By choosing “Mark as Spam”, you can prevent unwanted messages from reaching your inbox by blocking a specific email address or an entire domain.

And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team.