How to Restrict Help Desk Access Using IP Restrictions


This feature allows you to restrict help desk access to certain individuals or locations, such as your company network. This can be done by adding individual IP addresses or an IP range in the Enable IP Restriction set. If a user tries to view or access Help Desk from an IP that is not provided, they cannot access the site.


An IP (Internet Protocol) address is a unique address that devices like computers, phones, routers, etc., all use to identify themselves to communicate with other devices in a network. You can enter a single IP or a range of IPs.


Enable IP Restrictions


Step 1: Log in to your account (as an Administrator) and click Settings.


Step 2: Click on General


Click on General


Step 3: Check Enable IP Restrictions and additional fields will appear.


Check Enable IP Restrictions and additional fields will appear.

In the field, enter the IP address you want to allow. For IP ranges enter using:

  • Wildcard format: 1.2.3.*
  • CIDR format: 1.2.3/24 or
  • Start-end format:





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