Configuration

Ticket Rules & Automation
Configuring General Settings
Set Automation Rules
Create Filters for Improved Ticket Organization
Configure Internal Workflows
Set Up Ticket Escalations
Restrict Help Desk Access with IP
Custom Fields & Statuses
Create & Use Custom Fields
Adding Custom Ticket Status
Add Custom Priority
Configure Sentiment Analysis
Notifications & Alerts
Customize Ticket Email Notifications
Enable AI Auto Reply
Enable Notification Alerts
Mark Emails as Spam & Set Up List
Customer Portal
Set Up Portal with Custom Domain
Improve Service with Customer Support Portal
ProProfs AI
Generate AI Replies to Tickets
Conversational AI - Features and Benefits
Train AI Using Sources
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