• Home
• ››Advanced Settings for ProProfs Help Desk Software

How to Customize Your HelpDesk

 

ProProfs HelpDesk lets you customize every element and improve your brand’s value. We call it Branding - a valuable aspect of delivering a delightful customer experience. A reputed brand works diligently in polishing the brand’s name and image. Building a brand helps in both customer acquisition and retention.

 

Help desk customization enables you to:

1. Maintain a consistent brand image across platforms

2. Distinguish one brand from the rest in case of multiple brands under one umbrella

3. Express your brand identity through your brand logo & colors

 

Here’s a help desk entirely customized for a particular brand.

 

 

In this article, you’ll learn how to:

1. Add a favicon

2. Add a logo

3. Add a linkback URL

4. Add a tab title

1. Add a Favicon

 

Step 1: On your ProProfs Helpdesk account

• Navigate to Settings âš™

• Select Workflows > Branding, located at the bottom of the left panel.

 

 

Step 2: Click 'Change' to upload a favicon. You can see the recommended size mentioned under the favicon block.

 

 

Step 3: Select the image you want to upload. Once you are done, the selected image file name will appear, as shown below.

 

 

Make sure to click 'Save' to finish uploading the image.

 

 

2. Add a Logo

 

Step 1: To add your logo,

• Click 'Change.'

 

Step 2: Choose the file to upload as your logo. The selected file name will appear as shown below.

 

 

Make sure to click 'Save' to finish uploading the logo.

 

Your logo will appear as shown in the screenshot below. For best results, upload an image of the recommended size.

 

 

3. Add a Linkback URL

 

Step 1: Mention the link to a page in the box.

 

 

Make sure to click 'Save' to update the changes. It will redirect users to the page when they click on the header logo.

 

 

4. Add a Tab Title

 

Step 1: Add a suitable title in the box.

 

 

Make sure to click 'Save.' The tab title will appear as shown below.