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How to Enable Single Sign-On (SSO) Between ProProfs Help Desk and Knowledge Base

 

Single Sign-On (SSO) integration simplifies user access by allowing them to log in once and gain access to multiple systems without needing to re-enter credentials. This guide walks you through enabling SSO between the ProProfs Help Desk and your Knowledge Base (KB).
 

Use Case:
Enabling SSO between your Help Desk and Knowledge Base ensures that users can seamlessly transition between the two platforms, improving workflow efficiency and user experience.
 

Benefits:

• Streamlined Access: Users can access multiple platforms with a single set of credentials, reducing the need for password resets.
• Enhanced Security: Centralized authentication management reduces vulnerabilities associated with multiple login points.

 

In this article,

 

1. SSO Integration from Help Desk Portal to Knowledge Base

2. SSO Integration from Knowledge Base to Help Desk

 

SSO Integration from Help Desk Portal to Knowledge Base

 

1. Access Portal in Help Desk Settings:

• Go to Settings in your help desk account.

 

• Navigate to Portal under Channels in the left sidebar menu.

 

 

2. Select SSO Tab:

• Choose the desired portal.
• Click on the SSO tab.

 

 

3. Enable SSO:

• Toggle the Status option to enable SSO.

 

 

4. Configure SSO Settings:

• Enter the Site URL and API Key from your Knowledge Base account.

 

 

 

5. Save Settings:

• Save the changes after entering the required information.

 

6. Test the Integration:

• Copy the portal login URL and paste it into your browser.
• Log in using your contact user credentials.

 

 

 

SSO Integration from Knowledge Base to Help Desk

 

1. Access Knowledge Base settings:

• Go to Settings on your dashboard.

 

 

2. Navigate to Integrations:

• Open Integrations > ProProfs Help Desk.

 

 

3. Enter Help Desk Details:

• Input the URL, Token, and Portal ID from your Help Desk account settings.

 

 

 

4. Save and Implement:

• Save the integration details.
• Copy the provided Help URL and use it as needed.

 

 

 

And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team.