How to Customize Your Helpdesk
ProProfs HelpDesk lets you customize every element and improve your brand’s value. We call it Branding - a valuable aspect of delivering a delightful customer experience. A reputed brand works diligently in polishing the brand’s name and image. Building a brand helps in both customer acquisition and retention.
Help desk customization enables you to:
Maintain a consistent brand image across platforms
Distinguish one brand from the rest in case of multiple brands under one umbrella
Express your brand identity through your brand logo & colors
Here’s a help desk entirely customized for a particular brand.
In this article, you’ll learn how to:
1. Add a Favicon
Step 1: In your ProProfs Helpdesk account
Navigate to Settings ⚙
Select Branding, located at the bottom on the left panel
Here you can see every element related to branding.
Step 2: Click 'Change' to upload a favicon. You can see the recommended size mentioned under the favicon block.
Step 3: Select the image you want to upload. Once you are done, the selected image file name will appear, as shown below.
Step 4: Click 'Save' to finish uploading the image.
2. Add a Logo
Step 1: To add your logo,
Step 2: Choose the file to upload as your logo. The selected file name will appear as shown below.
Step 3: Click 'Save' to finish uploading the logo.
Your logo will appear as shown in the below screenshot. Upload an image of the recommended size for best results.
3. Add a Linkback URL
Step 1: Mention the link to a page in the box.
Step 2: Click 'Save' to update the changes.
It will redirect users to the page when they click on the header logo.
4. Add a Tab Title
Step 1: Add a suitable title in the box.
Step 2: Click 'Save.' The tab title will appear as shown below.