How to Customize Your Helpdesk

ProProfs HelpDesk lets you customize every element and improve your brand’s value. We call it Branding - a valuable aspect of delivering a delightful customer experience. A reputed brand works diligently in polishing the brand’s name and image. Building a brand helps in both customer acquisition and retention.

Help desk customization enables you to:

1. Maintain a consistent brand image across platforms

2. Distinguish one brand from the rest in case of multiple brands under one umbrella

3. Express your brand identity through your brand logo & colors

Here’s a help desk entirely customized for a particular brand.

In this article, you’ll learn how to:

1. Add a favicon

2. Add a logo

3. Add a linkback URL

4. Add a tab title

1. Add a Favicon

Step 1: In your ProProfs Helpdesk account

• Navigate to Settings ⚙

• Select Branding, located at the bottom on the left panel

Here you can see every element related to branding.

Step 2: Click 'Change' to upload a favicon. You can see the recommended size mentioned under the favicon block.

Step 3: Select the image you want to upload. Once you are done, the selected image file name will appear, as shown below.

Step 4: Click 'Save' to finish uploading the image.

2. Add a Logo

Step 1: To add your logo,

• Click 'Change.'

Step 2: Choose the file to upload as your logo. The selected file name will appear as shown below.

Step 3: Click 'Save' to finish uploading the logo.

Your logo will appear as shown in the below screenshot. Upload an image of the recommended size for best results.

3. Add a Linkback URL

Step 1: Mention the link to a page in the box.

Step 2: Click 'Save' to update the changes.

It will redirect users to the page when they click on the header logo.

4. Add a Tab Title

Step 1: Add a suitable title in the box.

Step 2: Click 'Save.' The tab title will appear as shown below.