How to Integrate Jira with ProProfs Help Desk
Connect ProProfs Help Desk with your Jira account to streamline your support and development processes seamlessly.
Use Case
A software company integrates ProProfs Help Desk with Jira to allow their support team to escalate customer-reported bugs directly to the development team. This ensures that issues are tracked and resolved quickly, improving customer satisfaction and team collaboration.
Benefits:
- Seamless Ticket Management: Easily create or link issues in Jira directly from ProProfs Help Desk.
- Improved Collaboration: Facilitate better communication between support and development teams.
In this article,
1. Enabling Jira Integration in the Help Desk
2. Creating a Jira Task from a Ticket
How to Enable Jira Integration in ProProfs Help Desk
1. Open Settings
- In your ProProfs Help Desk account, navigate to Settings in the top-right of your screen.
- The Settings window will open.
2. Enable Jira integration
- Click Integrations on the left-side menu and choose Jira.
- Fill in the required details, such as URL, Username, and API key. Then, click Save.
You have successfully integrated Jira with your Help Desk account.
How to Create a Jira Task from a Ticket
1. Open a Ticket
- Access any of your existing tickets by clicking on it.
The ticket page will open.
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2. Locate the Jira icon
- On the ticket page, find the Jira icon in the right-hand menu and click it to open a slider window.
3. Choose an option
Select any one:
- Create an issue— To add a new Jira task associated with the ticket.
or
- Link to an issue— To link a ticket with an existing task, you will need to provide the issue ID or Key from your Jira account. Then, click Link to proceed.
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Here, we will create a new Jira issue.
4. Fill in Jira details
- Select the Jira project, issue type, provide a summary, and select a Reporter. Once done, click "Create." A confirmation message will appear on the screen.
5. Verify in Jira
- On the ticket page in ProProfs Help Desk, click the Jira icon again and open the link to your Jira account. Then, you can find the new issue created.
And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team.