How to Update Your Name, Profile Picture & Password

Your name, profile picture, and password are important parts of your ProProfs Help Desk account. Your name and profile picture help customers identify and connect with you, while a strong password helps protect your account and customer data from unauthorized access.

Here's what the agent's user name and profile picture will look like on the tickets page:

Benefits:

• Build Customer Trust: A personalized name and profile picture help customers recognize you and feel more connected during support interactions.
   
• Strengthen Account Security: Regularly updating your password helps protect your account and customer data from unauthorized access.
   
• Personalize Your Account: Customize your profile to reflect your identity and make your help desk experience more personal.

To Update Your Name & Profile Picture:

1. Go to "My Account by clicking on the user profile icon in the top-right corner of your ProProfs Help Desk account.

2. In the "Name" field, enter your new name.

3. To change your profile picture, click the "Change Avatar" icon. 

4. In the pop-up window, select a pre-existing avatar or upload your own. Click "Save."

To Change Your Help Desk Password

Step 1: Click the profile icon on the top-right of your ProProfs Help Desk dashboard and select "My Account."

Step 2: Locate the "Change Password" button just below your email address. Click on it to open the "Change Password" dialog.

Step 2: Enter your "Old Password" and "New Password." Re-type the new password in the "Re-type" field. Click "Save" to change your password.

You will receive a password change confirmation.

And that's it! Your account details have been updated successfully. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.