How to Integrate Asana with ProProfs Help Desk

Managing ticket-based tasks can often involve switching between tools, which slows down your support workflow. With the ProProfs Help Desk Asana integration, you can create or link Asana tasks directly from support tickets—keeping everything and everyone in sync.

This integration ensures smooth task tracking, timely follow-ups, and improved collaboration without leaving your help desk.

Benefits:

• Real-Time Visibility for Faster Action: Centralized updates reduce follow-ups and speed up resolutions.

• Clarity in Task Ownership: Linked tickets clarify ownership, so everyone knows who's responsible and by when.

• Smarter Planning Through Issue Trends: Identify recurring issues to prioritize long-term fixes over quick patches.

Use Case: A business consulting firm uses the Help Desk–Asana integration to manage client requests and project updates. When a client asks to modify a deliverable or update the project scope, the support agent links the ticket to an existing Asana task assigned to the consulting team. This provides real-time visibility to both client service and delivery teams, ensuring timely updates and fewer follow-ups.

Result: Faster client communication, better alignment across teams, and smoother project execution.

Integrating Asana with ProProfs Help Desk

Step 1: Connect Your Asana Account

• On your ProProfs Help Desk account, go to Settings > Integrations > Asana.

• Click Connect Asana.

• Authenticate your Asana account by signing in with your credentials.

Once connected, your Asana details will appear on the page.

Step 2: Access the Asana Icon in Ticket View

After the integration is complete, open any ticket. The Asana icon will now appear in the right-hand panel under the Properties section.

Step 3: Create or Link a Task

• Click the Asana icon to open the integration panel.
• Choose between Link Task or Create Task.

Step 4: Link an Existing Task

• Select your workspace from the dropdown.
• Use the search bar to enter a keyword relevant to the task.
• Choose the task from the list and click Link.

Step 5: View Task Details in the Ticket Panel

Once a task is linked, you’ll see all related task details within the ticket panel, including:

• Task name

• Notes

• Due date

• Priority

• Status

• Department

• Delivery date

• Logged hours

That is all about integrating Asana with ProProfs Help Desk. Please contact our support team if you encounter any issues or questions.