How to Access Summary Report

Here's how you can access Summary Report in ProProfs Help Desk:

Step 1: Navigate to "Reports," the "Summary" reports open up by default.

Step 2: Customize your report preference, and select the time-period, team, and user.

Customize report by preference

Step 3: The below image depicts the graphical representation of data. You select to view the bar graph in 'Daily,' 'Weekly,' and 'Monthly' modes.

You select to view the bar graph in 'Daily,' 'Weekly,' and 'Monthly' mode.

Along with the summary report, the section allows access to a bunch of other reports, including 'ticket frequency,' 'customer rating,' etc.

The below image depicts bar graph data for customer ratings:

How do customer rate their experience with our team members

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