How to Access Rated Tickets

Follow these steps to access rated tickets:

Step 1: Navigate to Reports > Rating.

Step 2: You can select a particular agent to view their rated tickets. Click the drop-down menu button for users to choose an agent.

Step 3: Scroll down to "Recently Rated Tickets" section, click "View" to open a ticket. You can view older tickets using the navigation buttons at the top right corner. 

How to Improve Your Customer Support

Video About: How to Improve Your Customer Support